Staedtler Lettering Guide

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

By registering with the Guelph School of Art @ Wyndham Art Supplies you agree to our Terms & Conditions.

Payment in full is required for registration. Only students registered may attend classes. We reserve the right to cancel classes that don’t meet our minimum enrollment requirements. To ensure classes run we strongly recommend you enroll at least two weeks prior to a course’s start date. In the event of a class cancellation, notice will be given by phone and/or email to students four days prior to start date. Students will be refunded fees in full upon cancellation by the Guelph School of Art. Fees are otherwise NON-REFUNDABLE. No refunds will be given for classes missed or drop-outs.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
single sheet paper, aerosols, pens and markers, custom order items, sale or discounted items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@wyndhamartsupplies.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@wyndhamartsupplies.com and send your item to: 125 Wyndham St. N. Guelph Ontario CA N1H 4E9.

Shipping
To return your product, you should mail your product to: 125 Wyndham St. N. Guelph Ontario CA N1H 4E9

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.